Help the product succeed in real homes and workplaces. You will turn installation and support into a source of engineering understanding.
Not open yet: Pilot expansion
This work starts when that stage arrives, so there is no application to submit today and we will not pretend otherwise. What is written below is what the role is for and what would make somebody right for it, published early on purpose so you can decide whether it is worth watching.
The work
Set up pilot systems, diagnose problems and teach users how to control their agents. Use temporary, consented support access and minimize exposure to personal data. Feed recurring issues into product, documentation and hardware improvements.
The milestone
In your first 90 days, support a pilot cohort and eliminate one repeated failure through a documented product or process change.
Evidence
Bring technical troubleshooting and patient communication. Show how you explained a complex issue clearly, protected customer trust and prevented the problem from returning.
Evidence, not credentials. We are describing work you can point at, in whatever form it exists.
The exercise
Help a user recover a failed device while preserving confidentiality and explaining what can and cannot be restored.